Return & Refund Policy

At ceoloré, we stand behind the quality of our products and want every customer to feel confident ordering from us. That confidence is backed by our money-back guarantee, explained below.

Our 30-Day Money-Back Guarantee

If you are not completely satisfied with your order for any reason, you may request a refund within 30 days of your order being marked as delivered. This applies to general cases, not just damaged or defective items. No return needed, no questions asked.

Cancellation & Return Period

Your cancellation period, the window to cancel your order under the guarantee or request a refund, is 30 calendar days from the date your order is marked as delivered.

Returns

Because K-Revive Serum is a personal care product applied directly to the scalp, we are unable to accept physical returns of any serum, opened or unopened, used or unused, once it has been delivered, for the health, safety, and hygiene of all of our customers. The good news: you do not need to ship anything back to receive your money back. Keep the serum, keep the gifts.

Return Shipping Costs

Because no physical return is ever required, there are no return shipping costs to you.

Restocking Fees

We do not charge any restocking fees, ever.

Return Procedure (How to Request a Refund)

To request a refund, just email us at mail@nz-ecommerce.com within 30 days of delivery.

Include your order number and the email address you used at checkout so we can find you quickly. A short note about what didn't work for you is welcome but not required.

Email is our official channel for refund requests. If you message us anywhere else we will simply point you here, so emailing us directly is always the fastest route.

Refund Method & Refund Processing Time

Approved refunds are issued to your original payment method. We review every request within 2 business days, and once approved, your refund is issued within 2 business days. Please allow an additional 5 to 10 business days for your bank or payment provider to post the refund to your account.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your order arrives damaged or defective, or if you received the wrong item, contact us at mail@nz-ecommerce.com within 7 days of delivery with your order number and a photo of the issue. We will make it right with a replacement or a full refund at no cost to you, and you keep the original.

One-Time Purchase, No Subscription

Every ceoloré order is a one-time purchase. There is no subscription, no membership, and no recurring charge of any kind. You will never be billed again unless you place a new order yourself.

Gift Cards & Bundle Gifts

Bundles include free gifts such as the Scalp Reset Guide and a gift card toward your next order. If you request a refund, you keep the gifts and any unused gift card remains valid.

Order Cancellations (Before Shipment)

If you need to cancel an order before it ships, contact us at mail@nz-ecommerce.com as soon as possible. We process orders within 1 business day, so please reach out quickly and we will do everything we can to catch it in time.

Contact Us

For all refund and return questions, please contact us at:

Email: mail@nz-ecommerce.com
Hours: Monday to Friday, 8:00am to 6:00pm GMT+1

Ecommerce Plaza Ltd, Athlone Road, Longford #8127, Ireland