Shipping Policy

At ceoloré, we work hard to get your order packed, processed, and on its way as quickly as possible. Below is everything you need to know about how and when your order ships.

Where We Ship

We ship worldwide.

K-Revive Serum is designed in Ireland and shipped from our overseas fulfilment partner. This is how we keep the serum at the price it is instead of adding a domestic warehousing markup on top. It also means your parcel travels a little further than a locally stocked product, which is reflected in the delivery estimates below.

Shipping Cost

Standard shipping is free on every order, worldwide, and includes live tracking. Express shipping is available at the rate shown at checkout. The price you see at checkout is the price you pay, and there are no hidden handling fees or surcharges added afterwards.

Order Processing & Cutoff Time

Orders are processed within 2 to 3 business days of being placed.

Order cutoff: orders placed before 3:00pm GMT+1, Monday to Friday, begin processing the same business day. Orders placed after 3:00pm GMT+1, or on weekends or holidays, begin processing the next business day.

We process and ship orders Monday through Friday, excluding public holidays.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information so you can follow your package in transit.

Shipping Methods & Delivery Time

After your order has been processed, estimated transit time is:

Standard Shipping: 5 to 8 business days
Express Shipping: 4 to 6 business days

Including processing, most standard orders arrive within approximately 7 to 11 business days of being placed, and most express orders within approximately 6 to 9 business days. Business days do not include weekends or public holidays. While most orders arrive within this timeframe, occasional carrier or customs delays may happen due to weather, holidays, high shipping volume, or other circumstances outside of our control.

Tracking Your Order

Live tracking is included on every order. Once your order ships, you will receive your tracking link by email. Please allow up to 24 hours for tracking updates to appear after your shipping label has been created. On international routes, tracking can also pause for a day or two while your parcel moves between carriers. This is normal and does not mean your parcel is lost.

Incorrect or Incomplete Shipping Addresses

Please make sure your shipping address is entered correctly at checkout. ceoloré is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an address mistake after placing your order, please contact us immediately at mail@nz-ecommerce.com so we can try to correct it before the order ships. Once an order has shipped, we may not be able to make changes to the delivery address.

Lost, Delayed, or Missing Packages

If your package is delayed, lost, or marked as delivered but not received, please contact the delivering carrier first using your tracking number. You may also contact us at mail@nz-ecommerce.com, and we will do our best to help you look into the issue.

Returns & Refunds

For information on returns, refunds, and our 30-Day Money-Back Guarantee, please see our Return & Refund Policy.

Contact Us

For any shipping questions, please reach us at:

Email: mail@nz-ecommerce.com
Support hours: Monday to Friday, 8:00am to 6:00pm GMT+1

Ecommerce Plaza Ltd, Athlone Road, Longford #8127, Ireland